Complain Management System (CMS) is a system operated. A Complain Management System is one of latest productivity enhancement tools used widely by all organisations. wherever there is a need of booking of complaints via operators and analysis of complaints which are made or are pending.
A CMS is used to log, respond, investigate and analyze complaints. This should include both negative feedback (complaints), along with positive feedback. Our Complaint software will significantly improve your company’s quality performance by providing the ability to respond quickly to customer complaints. This ultimately increases customer satisfaction and brand reputation.
Managing and reporting all customer feedback and complaints. Its help you investigate, capture, track and report on issues and exceptions. Cases that don't fit into a neat category, but require investigation and analysis.
The “Complaint Management System” software is an independent application. It is a self-contained product. The system interfaces, user interfaces and hardware interfaces related with this software. The client systems should be able to share the data available in the data base through the network connection.
Until your IT assets are properly managed, it’s nearly impossible to effectively manage services or changes. Make informed decisions and stay in charge of your CMS based online software.
This guide to handling customer complaints discusses why it is in business's interest to give a high priority to effective complaint management. It recommends practical procedures for reviewing and resolving customer complaints and for using them as management tools.
Embrace complaint management Syatem too quickly and easily handle customer complaints.
Create solutions for your incidents, automatically convert it to knowledge base articles.
Monitor service desk performance, and improve service delivery with custom reporting.
Complaints Management deals with maintaining details of complaints filed by any person in modules.
Inventory management is a system for tracking inventory levels, orders, sales and deliveries.
Stock management is the function of understanding the stock mix of a company and the different demands on that stock.
Worker wise reports give the information of complaints according to the worker referred to solve the compliant.
CMS guide to handling customer complaints discusses why it is in business's interest to give a high priority to effective complaint management. It recommends practical procedures for reviewing and resolving customer complaints and for using them as management tools.